Class Bookings : F45 Member Knowledge Base

LionHeart Report Delays

LionHeart reports are currently experiencing processing delays. Recently completed workouts may take longer than usual to appear in the F45 Training app.

Our engineering team is actively working to process all pending reports as quickly as possible.

Thank you for your patience while we work through this.

My bookings are not showing

If you notice you're bookings are not appearing in the My Bookings tab, it may be because they have not synced yet.

If you have booked a class in other booking apps, it will take time for the booking to appear in the app visually. The booking is still booked however may not show right away. We expect bookings to sync and appear in the F45 Training app within 24 hours.

We recommend continuing to book from the F45 Training app directly, your bookings will appear as expected in the app.

If after 24 hours your booking does not show, please reach out to your Studio who can raise a ticket with us.

Note: The Previous bookings tab does not show late-cancel or no-show bookings.

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Booking Issues, Errors and Troubleshooting
If you have trouble booking a class or are receiving an error saying that you don’t have an active membership, try the steps below.

Check 1: Check you've selected the correct Studio
1. Tap TRAIN > Book tab.
2. Your currently selected studio will be displayed in the top right corner. If this is incorrect tap to change it.
1. A Studio list will appear; these studios are those that you’ve attended or browsed in the past. Tap the studio you wish to book with to set it as your current studio.
1. Try to book your class again.
Check 2: Check your App email matches your Mindbody Email

In the F45 App,
1. Tap your Profile picture > Settings > update Details > Contact details
2. Check your email address is the same email address connect to your Studio's Mindbody account.
If the email is different, contact your studio asking which email they have on file. They may need to merge your accounts if they have multiple email addresses on file.

Check 3: Contact your Studio

If you still have issues, contact your studio to confirm your membership type and activation dates. Find your studio contact details here: https://f45training.com/find-a-studio/

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Setting up your Calendar in the F45 App
To change, add or remove your calendar that is used for the Add to Calendar feature in the F45 Training app, follow the steps below.

Step 1 - Add your calendar to your Mobile device
Ensure the calendar you wish to use is added to your phone's system. Here are instructions on how to set up a calendar on Apple and Android.
- Apple iOS - Set up multiple calendars on iPhone
- Android OS - Add or remove an account on Android
Step 2 - Update the F45 Training app settings.
1. Tap your Profile Icon
2. Tap Update details
3. Tap Add to calendar. If you haven't already given the app permissions, it may ask you to check permissions first.
4. Here you can change the Calendar that gets used when you tap the Add to Calendar button after booking a class.
Tips
- If you do not see your calendar, ensure it's added to your device as in Step 1, and the calendar is synced.
- If you do not see any calendars in this area, it may be due to a lack of app permissions. Try to delete and reinstall the app and try again.
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How can I see how many classes I have remaining (class packs)

If you have a class pack-style membership, you can view the number of remaining classes in the F45 Training app. The remaining classes are displayed before and after booking a class.

Currently, the app cannot display remaining classes for Limited memberships. These memberships function differently than class pack-style packages. We are working to release this feature in future updates.
You can also view your remaining classes in the Profile > Membership area.

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